Introduction 

Welcome to Auravia Medical. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions and our Terms of Use. Please read them carefully before making a purchase. If you do not agree to these terms, please do not use our services. The contents of this website are not intended to provide medical advice. 
 
 
Pricing and Payment 

All prices on the website are shown in GBP and include VAT where applicable. 
Payment must be made in full at the time of purchase. 

 
 
Consultations 

Auravia’s role is limited to arranging consultations with its clinic or an affiliated clinic. These consultations may result in a prescription for any type of medicine, including cannabis-based products for medicinal use (CBPMs), but equally may not. 

You acknowledge that no promise is made that a clinician will prescribe any medicine (including CBPMs) during or following your consultation. The clinician may recommend or prescribe conventional treatments if they consider this the most suitable approach. 
A prescription for CBPMs will only be issued when, in the clinician’s professional judgment, it is clinically appropriate. If you suffer from a condition that has not responded well to standard medical options, a clinician may decide that CBPMs could reasonably offer you a clinical benefit and may therefore prescribe them. 

Subscriptions 

Auravia subscription plans are monthly rolling plans. The subscription will renew automatically each month unless you cancel it. You must cancel your subscription at least 5 working days before it renews for the next month. If you cancel your subscription less than 5 working days before it renews, the next month will be charged and your subscription will end at the end of that following month.  

The benefits you receive from your subscription will continue until the date onat which it expires after you notify us of cancellation. 

We may increase the price of your subscription from time to time. Any price change will not take effect until 3 months after we notify you. We will inform you by email if your subscription price will increase and you can decide to cancel your subscription prior to the price increase taking effect. 

Chargebacks and failed payments 

If you use chargeback services available via your payment card provider in an attempt to self-issue refunds and we are successful in disputing any chargeback with your provider, you will pay our reasonably-incurred fees and costs in relation to administration and legal work in disputing your claim. You agree to pay such fees to us in cleared funds no more than 30 days from the dispute being successfully decided in our favour. We reserve the right to cancel any appointments you have booked if we are successful in disputing any chargeback with your provider. 

If a subscription payment cannot be collected from the debit or credit card you have registered, we may suspend your subscription and any services you have booked or ordered until the outstanding payment is successfully received. If a payment fails, we will send a reminder to the email address associated with your account. 

Intellectual Property 

All rights (including copyright, database rights and other intellectual property rights) in the Site content (including but not limited to images, logos, and business names) belong to Grow Group Ltd or its licensors. In making such content available to you none of Grow Group Ltd or its licensors are granting you any right or licence to use such content save as expressly set out in these Terms. 

All website content—including text, graphics, logos, and product descriptions—is the intellectual property of Grow Group Ltd and protected by copyright. Unauthorised use is prohibited. 
 
Limitation of Liability 

Auravia Medical and Grow Group are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services. 
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. 
 
Privacy Policy 

Please see our Privacy Policy for details on how we collect, use, and protect your personal information. 
 
Governing Law 

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts. 
 
Amendments to Terms and Conditions

These Terms may be updated from time to time without notice to you and without your consent. You are responsible for reviewing the current version on each use. By continuing to access and use the Site you confirm your agreement to these Terms in their then current form.